Office Supervisor

Responsibilities Include:

  • Maintain office efficiency
  • Must be able to work with google documents, produce and use spreadsheets
  • Attention to detail and problem solving
  • Scheduling staff based on park capacity
  • Overseeing phone calls and emails
  • Training staff on phone and email procedures, on applicable paperwork, check-in and check out procedures
  • Handling customer complaints and concerns
  • Communicate regularly with hospitality, maintenance and activity managers
  • Knowledge of franchise brand

As well as:

  • Maximum customer interaction
  • Must be able to handle customer complaints and inquiries
  • Must be able to keep customer information confidential
  • Willingness to strive for outstanding customer service
  • Must be comfortable answering phones and returning messages
  • Working reservation software, taking reservations, answering questions about campground and park amenities
  • Checking customers in and out, assemble check in packets
  • Processing payments
  • Answering emails
  • Scanning and photocopying documents
  • Must be comfortable working with money: closing a register for the day, maintaining change and counting out change
  • Opening and closing the office
  • Handling paperwork
  • Need to learn layout of campground and lodging units, park and site amenities
  • Work with maintenance and housekeeping departments regarding check in and outs
  • Work with maintenance regarding customer needs at sites, firewood deliveries and propane fills
  • Must have reliable transportation
  • Must be willing to work weekends and holidays
  • Must be able to lift 20 pounds

*The office supervisor position could have the potential to be a year round position, but would be park specific. Possibly a shorter work week and less hours during the off season.