Employment
Office Clerk
Responsibilities Include:
- Maximum customer interaction
- Must be able to handle customer complaints and inquiries
- Must be able to keep customer information confidential
- Willingness to strive for outstanding customer service
- Must be comfortable answering phones and returning messages
- Working reservation software, taking reservations, answering questions about campground and park amenities
- Checking customers in and out, assemble check in packets
- Processing payments
- Answering emails
- Scanning and photocopying documents
- Must be comfortable working with money: closing a register for the day, maintaining change and counting out change
- Opening and closing the office
- Handling paperwork
- Need to learn layout of campground and lodging units, park and site amenities
- Work with maintenance and housekeeping departments regarding check in and outs
- Work with maintenance regarding customer needs at sites, firewood deliveries and propane fills
- Must have reliable transportation
- Must be willing to work weekends and holidays
- Must be able to lift 20 pounds
