Employment
Office Supervisor
Responsibilities Include:
- Maintain office efficiency
- Must be able to work with google documents, produce and use spreadsheets
- Attention to detail and problem solving
- Scheduling staff based on park capacity
- Overseeing phone calls and emails
- Training staff on phone and email procedures, on applicable paperwork, check-in and check out procedures
- Handling customer complaints and concerns
- Communicate regularly with hospitality, maintenance and activity managers
- Knowledge of franchise brand
As well as:
- Maximum customer interaction
- Must be able to handle customer complaints and inquiries
- Must be able to keep customer information confidential
- Willingness to strive for outstanding customer service
- Must be comfortable answering phones and returning messages
- Working reservation software, taking reservations, answering questions about campground and park amenities
- Checking customers in and out, assemble check in packets
- Processing payments
- Answering emails
- Scanning and photocopying documents
- Must be comfortable working with money: closing a register for the day, maintaining change and counting out change
- Opening and closing the office
- Handling paperwork
- Need to learn layout of campground and lodging units, park and site amenities
- Work with maintenance and housekeeping departments regarding check in and outs
- Work with maintenance regarding customer needs at sites, firewood deliveries and propane fills
- Must have reliable transportation
- Must be willing to work weekends and holidays
- Must be able to lift 20 pounds
*The office supervisor position could have the potential to be a year round position, but would be park specific. Possibly a shorter work week and less hours during the off season.
